Privacy Policy

TalaGuard Pro ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our service.

1. Information We Collect

We collect information you provide directly to us when you create an account or use our service:

• Account information — name, email address, and password
• Workspace information — company name, team structure, and user roles
• Call data — call transcripts, call notes, and tags generated during use of the service. This data is stored on your workspace and is not shared with other tenants.
• Usage data — feature usage, session activity, and error logs for service improvement
• Billing data — handled entirely by Paddle (our payment processor). We do not store credit card numbers or payment details on our servers.

2. How We Use Your Information

• To provide and operate the TalaGuard Pro service
• To process AI requests via the Anthropic API — call transcripts and knowledge base content are sent to Anthropic for AI processing. Anthropic's privacy policy applies to this processing.
• To send transactional emails (account creation, billing notifications)
• To improve the service through aggregate, anonymised analytics

3. Data Storage and Security

Your data is stored on servers located in Singapore (DigitalOcean SGP1). We use HTTPS/TLS encryption for all data in transit. Call transcripts and notes are stored in an isolated, tenant-scoped database — your data is never visible to other tenants.

We retain your data for as long as your account is active. You may request deletion of your account and all associated data by contacting us.

4. AI Processing

TalaGuard Pro uses the Anthropic Claude API to power AI suggestions, policy lookup, and call note generation. When you use these features, relevant portions of your call transcript and knowledge base are sent to Anthropic's servers for processing. We use Anthropic's API under their commercial terms, which prohibit Anthropic from using your data to train their models without consent.

5. Third-Party Services

• Anthropic — AI processing (anthropic.com)
• Paddle — Payment processing (paddle.com). Paddle acts as Merchant of Record for all transactions.
• Google — Optional Google OAuth sign-in (accounts.google.com)
• DigitalOcean — Cloud hosting infrastructure

6. Cookies

We use session cookies to keep you logged in. We do not use tracking or advertising cookies. No third-party analytics (Google Analytics, etc.) are loaded on authenticated pages.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your account and data
• Export your call logs and notes

To exercise any of these rights, contact us at support@talaguard.pro.

8. Children's Privacy

TalaGuard Pro is a business tool intended for adults (18+) in professional call center environments. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify account holders of material changes by email. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions or requests: support@talaguard.pro